Today I voluntarily attended a customer service class. One of the things I wanted to improve on after receiving my most recent evaluation was the service I provided day in and day out at both of my jobs. Kiss ass, you say? It sure seems that way, doesn't it? But as hard as it may be to believe, I really did hope to get a lot out of the class. And I did.
It takes a toll on you after awhile. Dealing with stupid people, sick people, ignorant people, old people, foreigners...it is far from easy. I may not have Down's. I may not be a bagger. And I sure as hell may not have people lining up to encounter my services. But I do expect myself to provide notable service on a regular basis, as I chose to be in this line of business. I choose to continue working with the public, regardless of their IQ, age, or race, and they deserve the best I can give.
